FAQ

  • “I’m overseas. Do you ship to where I am?” You bet we do! We ship worldwide with FedEx. 
  • “How does the whole design process work if I’m overseas?” We can arrange for a Skype session, or alternatively, we can coordinate and communicate ideas via email. 
  • “How do I pay?” We accept card and cash payments, including international cards. There is a 2% surcharge for card payments. If you are overseas and prefer to pay via telegraphic transfer or Paypal, that works fine as well. Items are shipped only after payment has been received. 
  • “Can you issue a valuation certificate for insurance purposes?”  We usually arrange for items to be valued by a reputable 3rd party valuer who is registered with the National Council of Jewellery Valuers (NCJV). That way you know that it’s an objective valuation!

More questions? Email valerene@valerenebespokejewellery.com.au or call Val on 0451 933 378.